IN THE PRESS

Our5-starstyles have been cheered all over the world

FAQs

Order Issuse

Q: How can I check the status of my order?
A: Once your order is placed, you'll receive a confirmation email. You can track the status of your order by logging into your account and checking the "Order History" section.

Q: Can I cancel or modify my order?
A: Orders can be canceled or modified within 24 hours of purchase. Please contact our customer service team as soon as possible for assistance.

Q: What should I do if I receive the wrong item?
A: If you've received an incorrect item, please contact our customer support team immediately. We will arrange for the correct item to be sent to you and provide instructions for returning the wrong item.

Exchanges & Returns

Q: What is your return policy?
A: We offer a 30-day return policy for unworn and unwashed items in their original packaging. Please visit our Returns page for more details.

Q: How do I exchange an item?
A: To exchange an item, please initiate a return for the item you'd like to exchange and place a new order for the correct size or product. Once we receive your returned item, we will process the refund.

Q: How long does it take to process a return?
A: Once your returned item is received and inspected, we will process your refund within 5-7 business days. You will receive a confirmation email once the refund is completed.

Shipping

Q: What shipping methods do you offer?
A: We offer standard and expedited shipping options. Shipping times and costs vary depending on your location and will be displayed at checkout.

Q: Do you ship internationally?
A: Yes, we ship to select international destinations. Please check our Shipping Policy for a list of available countries and estimated delivery times.

Q: What should I do if my order is delayed or lost?
A: If your order is delayed or lost, please contact our customer service team with your order details. We will work with the shipping carrier to resolve the issue as quickly as possible.

Payment

  • Q: What payment methods do you accept?
    A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and select digital wallets. All payment information is securely processed.
  • Q: When will I be charged for my order?
    A: You will be charged at the time your order is placed. You will receive a confirmation email once the payment is successfully processed.
  • Q: Is my payment information secure?
    A: Yes, we use industry-standard encryption to ensure your payment details are secure during the transaction process.